Privacy Policy

Last updated: [12 July 2025]

At DiyHomeSpace.co.nz (“we”, “our”, or “us”), your privacy is very important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

By using our website, services, or interacting with us, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We collect personal information that is necessary for us to provide our products and services, including:

Personal Details: name, phone number, email address, shipping/billing address
Account Information: username, password (encrypted), order history
Payment Information: processed securely via third-party payment gateways (we do not store full credit card numbers)
Device & Browsing Information: IP address, browser type, pages visited, cookies (see below)
Other Information you choose to provide (e.g., via contact forms, product reviews)

2. How We Use Your Information

We use your personal information for the following purposes:

To process and deliver your orders
To provide customer support and respond to your enquiries
To send order updates and marketing emails (only if you have opted in)
To personalize your experience on our website
To analyse website performance and improve our services
To meet our legal and tax obligations

3. Disclosure of Your Information

We may share your information with:

Trusted service providers, such as:
- Payment processors (e.g. Stripe, PayPal)
- Shipping and logistics companies
- Email marketing platforms
- Analytics and web hosting providers
Government agencies or law enforcement, if legally required
Third parties, in the event of a sale or transfer of all or part of our business

We will never sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyze usage. You can choose to disable cookies in your browser settings; however, this may affect certain functionality of our site.

We may use tools such as Google Analytics or Facebook Pixel to understand website traffic and customer interests.

5. Marketing and Communications

If you have opted in, we may send you emails about promotions, new products, or other updates. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

6. Accessing and Updating Your Information

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Request deletion of your data (subject to legal and business requirements)

Please email us at info@diyhomespace.co.nz with any such requests.

7. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. This includes encryption, secure payment gateways, and restricted access to customer data.

8. International Transfers

Some of our service providers may be located outside New Zealand (e.g., cloud storage, email services). We ensure they follow privacy protections that meet New Zealand standards.

9. Changes to this Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests related to your privacy or this policy, please contact us at:

DiyHomeSpace.co.nz
Email: Diyhomespaces@gmail.com